Important Refund Notice
Cancellation and refund rules may vary by destination, package type, hotels, transport, local partners, activity providers, travel dates, and supplier conditions. Specific terms in your booking confirmation may override this general policy.
1. General Cancellation Guide
Unless your booking confirmation states different terms, the following general structure may apply.
| Cancellation Time | General Refund Guideline | Important Notes |
|---|---|---|
| 60+ days before start date | Partial refund may be available after deducting deposits, supplier fees, and transaction costs. | Some permits, hotel deposits, flights, or special services may be non-refundable. |
| 30–59 days before start date | Reduced refund may be available depending on supplier cancellation rules. | Cancellation fees are often higher because services may already be reserved. |
| 15–29 days before start date | Limited refund may be available only for recoverable services. | Hotels, guides, vehicles, and activities may already be committed. |
| 0–14 days before start date | Usually non-refundable. | Last-minute supplier costs are often not recoverable. |
| No-show or early departure | Non-refundable. | No refund is guaranteed for missed or unused services. |
2. Non-Refundable Items
Some services may become fully or partially non-refundable once booked.
- Booking deposits and administrative fees.
- Flights, trains, ferries, permits, visas, tickets, and entrance fees.
- Peak-season hotels, camps, lodges, villas, or special-rate accommodation.
- Private guides, vehicles, activities, events, or custom services reserved specifically for the traveler.
- Bank charges, card fees, currency conversion fees, and transfer charges.
3. Date Changes and Modifications
Date changes and package modifications must be requested in writing and are subject to availability.
- Change fees may apply.
- Price differences may apply if dates, hotels, services, or group size change.
- Some bookings cannot be changed after confirmation.
- A change is not confirmed until OneTrip Global confirms it in writing.
4. No-Show and Unused Services
If a traveler does not arrive, misses a transfer, arrives late, leaves early, or chooses not to use included services, no refund is guaranteed.
OneTrip Global is not responsible for missed services caused by late arrival, missed flights, incorrect documents, visa refusal, border issues, or personal decisions.
5. Force Majeure and Extraordinary Events
In events outside our control, including severe weather, natural disasters, strikes, government restrictions, pandemics, political instability, airline disruptions, border closures, or safety emergencies, refunds depend on what can be recovered from suppliers.
Where possible, OneTrip Global may offer alternatives such as credits, date changes, route adjustments, or supplier-approved refunds.
6. Refund Processing
Approved refunds are processed after supplier confirmations and internal review.
- Refunds are usually returned to the original payment method where possible.
- Processing time depends on banks, card providers, payment systems, and supplier responses.
- Refund amounts may be reduced by supplier costs and transaction fees.
- Refund requests must be submitted in writing.
Need to cancel or change a booking?
Contact us as early as possible. Earlier notice gives us a better chance to recover costs or arrange alternatives.
